Refund policy

 

Refund & Returns Policy

At SALHA, we take immense pride in the quality, safety, and care that goes into crafting each of our products. Your satisfaction is important to us, and we aim to deliver products that you’ll love and trust. That said, due to the personal nature of skincare, we have a strict but fair return policy to ensure hygiene, transparency, and customer satisfaction.

 

Eligibility for Returns

·         We accept returns only under the following conditions:

·         You received a damaged, faulty, or incorrect item.

·         The item is unused, unopened, and in its original packaging, with all seals intact.

·         The return request is submitted within 14 days of receiving your order.

·         You provide valid proof of purchase, along with clear photo evidence of the issue.

 

Important Terms & Conditions

To ensure the safety of all customers and minimize abuse of our policy, please note:

·         Used, opened, or tampered products cannot be returned under any circumstances.

·         Change-of-mind, sensitivity reactions, or disliking the texture or fragrance do not qualify for a return or refund. We recommend reviewing the ingredients and product descriptions carefully before purchase.

·         Returns will only be accepted after our quality assurance team reviews the evidence and approves the request.

·         Items returned without prior approval will not be processed or refunded.

·         Refunds are issued only to the original payment method and may take 7–10 business days to appear, depending on your bank or provider.

·         Refunds will be based on the product price only; shipping, discounts, or promotional items are non-refundable unless the full order is returned.

 

Shipping & International Orders

We do not accept international returns and do not issue refunds for orders shipped outside the UAE.

Delivery charges will be refunded only if the entire order is returned and the return request is approved. Partial returns are not eligible for delivery fee reimbursement.

 

No Exchanges

Please note, we do not offer product exchanges. If a return is approved, you may place a new order for your desired product separately.

 

How to Request a Return

To initiate a return request, please email support@beingsalha.com with:

·         Your order number

·         A brief description of the issue

·         Clear photos of the product and its packaging (showing any damage or error)

·         A copy of your order confirmation or receipt

Once approved, we will provide return instructions. All returns must be securely packaged to prevent further damage during transit. We are not responsible for returns lost or damaged in transit.

 

Final Notes

By placing an order on our website, you agree to this return policy. We strongly encourage you to reach out to us before purchasing if you have questions about product ingredients or usage. Our team is happy to assist!

For any queries, feel free to contact us at support@beingsalha.com. We’re here to ensure your journey with SALHA is beautiful, confident, and well-informed.